Is 20% discount from FTD (Forgot To Deliver) enough for missing my flower delivery to my mom for Mother's day?

My mom lost her daughter almost a year ago, leaving behind a 1year old. She just gave her granddaughter to the father (divorce) three weeks before Mother's day.


This mother's day she was going to be alone, so I splurged and spent $80 on flowers from FTD (Forgot To Deliver). Normally I use 1800FLOWERS, but I just used whatever ad I came upon first, which unfortunately was FTD.





So I called them, wondering how they missed Mother's day completely, and they offer me 20% off, saying they got the order but somehow missed it, and delivered on Thursday.





Is 20% off enough, I figure 1/2 off at least. Do they make enough mistakes to only offer 20% to stay profitable? Or is this just a greedy company with no heart?

Is 20% discount from FTD (Forgot To Deliver) enough for missing my flower delivery to my mom for Mother's day?
They should send them for free. Call them again and threaten to never use them unless they make you satisfied. Enough arguing and you could get them for free, and maybe have them throw in your next order for half off or something.
Reply:No. A reputable firm would send the flowers absolutely free. At 20 % they are still making a profit for failure. What kind of crap is that?
Reply:No way that 20% is reasonable. All florists know Mother's Day is the biggest day of the year for flowers (and cards). A screw-up, esp since they acknowledged they somehow missed it, deserves a minimum of half off the order, and since it was Mother's Day, it should be free. Esp if you explained the situation to them.





Call again, and if you don't get satisfaction, ask if you can speak to a supervisor.